Coronavirus (COVID-19)

Symptoms of coronavirus (COVID-19) are a cough, a high temperature and shortness of breath.

Stay at home if you have either:
·        a high temperature - you feel hot to touch on your chest or back
·        a new, continuous cough - this means you've started coughing repeatedly
But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu.
 
Who's at high risk from coronavirus
Coronavirus can make anyone seriously ill, but there are some people who are at a higher risk.
For example, you may be at high risk from coronavirus if you:
  • have had an organ transplant
  • are having certain types of cancer treatment
  • have blood or bone marrow cancer, such as leukaemia
  • have a severe lung condition, such as cystic fibrosis or severe asthma
  • have a condition that makes you much more likely to get infections
  • are taking medicine that weakens your immune system
  • are pregnant and have a serious heart condition
For full guidance on Corona Virus please follow the link https://www.nhs.uk/conditions/coronavirus-covid-19/
 
As a domiciliary care provider, we are classed as key workers and we want to ensure we continue to provide the best quality of service throughout this difficult period. We want to reassure all our service users and family the following:
·        We will endeavour to continue to provide support to all service users but with the current uncertainty we expect delays but will ensure to keep you updated with any changes to call times.
·        We ensure that any care workers who have symptoms of COVID-19 however minor seek medical advice and self-isolate to protect the health of vulnerable service users.
·        We have had a huge recruitment campaign with a successful turn out, we are currently awaiting for staff checks to be processed, we have opted for the Enhanced DBS checks with a quicker turnaround time so we have staff available to start work as soon as staff training has been completed. All our staff are trained to the highest level to maintain the best quality of service.
·        We will continue to update you via letter on any developments in the COVID-19 Pandemic which are in line with government guidelines
·        All staff have been provided with face masks and hand sanitizer for protection and will continue to wear full Personal protective equipment
·        COVID-19 Risk Assessments in place and uploaded onto client system.

What we do

We support all vulnerable individuals in their own homes who are either young or elderly with physical and or psychological disabilities or those who may require help to meet  their day to day needs.

We provide a recruitment service that trains and retains health care staff that we feel have the right attitude, personality and character to promote our vision which is to understand individuality and equally support and nurture every individual we are obliged to care for.

How we do it

How do we do this – we not only want to understand the basic care plan of the individual because we believe their past can be influential in terms of how we support them so we take time to know the clients from their past, present to their future plans through involving them and their family to meet their needs.

We want our clients to reminisce on moments they share with our passionate staff team hence expect this to not only be about meeting the needs as detailed in care plan but a daily experience through constant communication and gestures during intervention. At least once every 2 weeks our quality management team calls service users to speak to them direct or their family members to gather their views about the service.

Through experience we  learnt that people do not always like to make a complaint or to open up on small matters until they escalate therefore checking on our service users regularly alleviates any possible escalation of matters and consequential frustration.

Our Aims

SNe Care Service seeks to foster and encourage principles of dignity, responsibility and self-worth. SNe aims to equally nurture vulnerable individuals with minimal to profound disabilities in all aspects of their life from physical, emotional, social and spiritual with dignity and respect.

We believe there is no place like home therefore  we advocate the notion of people staying in their own homes where they can still enjoy their space, freedom, and retain the right to choice and most of all maintain their community ties.
 
SNe thrives on years of experience that drives our ambition to growth and continuous improvement through testimonials from our clients. We give people a care experience that justifies their perceptions about what caring for them should be. We support individuals of different conditions from elderly, learning disability and those with physical and mental health needs. We are flexible and adaptable to meet the changing needs of our service users by listening to all your feedback.